Shipment & Returns | Health Online | Pakistan's most trusted online pharmacy

Price and Payment:

All our product prices include all the applicable statutory taxes, fees and subject to availability. We make every effort to make sure that the pricing and availability of the products on our website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to a product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale. We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice. On average, our order may take about 24 to 72 working hours to deliver within Lahore, Pakistan.  Working days and hours exclude public holidays and Sundays. Please note that delivery timings are estimates only and are not guaranteed, due to circumstances out of our control. You can make the payment via any one of the following methods of payment:

Credit/Debit Card, Net Banking or Cash on Delivery.Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.


Refunds Help Centre:

At Healthonline, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:


  1. On the time of delivery if the package is damaged from outside, please do not accept the package and do not sign the delivery slip. Signing of the delivery slip indicates that the package has not been damaged in transit.
  2. After opening the package if you find that the order is damaged from inside or it is different from what you ordered then you need to communicate with us through website or call center within 24 hours of receipt.
  3. We will lodge a complaint and will get back to you within next 24 – 48 hours.
  4. On basis of your complaint, Healthonline will launch an internal investigation and the report of that investigation would be full & final.
  5. If you are eligible for return/refund then healthonline will process the same.
  6. We do not accept items back that have been opened. We will credit or exchange items in their original packaging only.


At healthonline, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:


Refunds Possible If:• you received a defective item;• the ordered item(s) is lost or damaged during transit;• the ordered items have past their expiry date. Please note: Refund payments will only be made via the original payment method of your order. Please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.


How to Request a Refund:

To request a refund, simply email us your order details, including the reason why are you requesting a refund. We take customer feedback very seriously and use it constantly to improve our quality of service. If you have any queries, do call our help desk at our toll-free number +92 340 111 1515, email us at sales@healthonline.pk, or contact our customer support executives through online chat. We are here for you!


Shipping Policy:

Healthonline is offering No.1 courier company of the country for shipping purpose, TCS .The prices of courier at your specific location are mentioned on our website so that you can pick according to your own  choice. Once you have placed the order and paid it, we will ship the order to you and you will receive it within 24 to 72 hours. After placing your order, when the order has been dispatched you can track your order with your relevant courier by taking the tracking number from our website. Healthonline is also offering, in co-ordination with a local service provider, Cash on Delivery service to its customers.